These Terms govern access to and use of the INGESTIA.IO platform, provided by UDISOFTBOX CONSULTORIA E TECNOLOGIA LTDA, enrolled in the Brazilian Corporate Taxpayer Registry (CNPJ) under No. 40.737.902/0001-20, headquartered at Rua Bocaiuva, nº 434, Sala 1, Morada da Colina, Uberlândia/MG, CEP 38.411-126, Brazil, hereinafter “INGESTIA”. By creating an account or using the Platform, the user declares that they have read and accepted these Terms.
1. Platform
1.1. INGESTIA is a SaaS solution for self-service datalake and data intelligence. It allows users to connect sources, ingest and organize data, run SQL queries or queries assisted by artificial intelligence, make APIs available and publish dashboards.
1.2. The applicable features, limits, prices, credits, support and service levels are set out on the commercial page, in the proposal or in the order placed (the “Plan”).
1.3. Trial, beta or free features may be changed, limited or discontinued, with notice whenever reasonably possible.
2. Account and representation
2.1. The user must provide accurate information, keep their data up to date and protect their credentials. The account is personal, except for authorized corporate profiles.
2.2. Anyone who accepts these Terms on behalf of an organization represents that they have the authority to bind it.
2.3. The customer is responsible for invited users, permissions, keys, integrations and activities carried out within its organization, except where these result from a failure demonstrably attributable to INGESTIA.
3. License
3.1. During the term and subject to payment, INGESTIA grants a limited, non-exclusive, non-transferable and revocable license for internal use of the Platform in accordance with the Plan.
3.2. The following is not permitted: circumventing limits or controls; accessing third-party data without authorization; reverse engineering to the extent prohibited by law; exploiting vulnerabilities; introducing malicious code; reselling the Platform without authorization; or using it for any unlawful activity.
4. Customer data
4.1. The customer retains ownership of and control over data, files, schemas, queries and other content entered into or generated from its sources (“Customer Data”).
4.2. The customer authorizes INGESTIA to host, copy, transform, query, transmit and delete Customer Data solely to provide the service, follow documented instructions, protect the Platform and comply with the law.
4.3. The customer represents that it holds the legal basis, authorizations and rights required to collect, share and process Customer Data. The customer is responsible for configuring access, respecting third-party rights and avoiding excessive data.
4.4. As a rule, INGESTIA acts as processor of the personal data contained in Customer Data. The specific conditions are set out in the DPA.
4.5. Account, billing, security and relationship data are processed by INGESTIA as controller, in accordance with the Privacy Policy.
5. Artificial intelligence
5.1. The text-to-SQL feature may send the schema, metadata and query to an AI provider listed in the Subprocessor List. The customer should avoid entering unnecessary personal or confidential data in prompts.
5.2. AI responses, queries and recommendations may contain errors. The customer must review them before running destructive queries, making decisions or using them in production.
5.3. AI does not replace human validation and must not be used, without adequate controls, for solely automated decisions that affect individuals' rights.
6. Prepaid billing
6.1. The service is charged per plan and/or credit consumption, according to the current offer. The estimate shown before an operation does not guarantee the exact cost when processing depends on the actual volume.
6.2. Payments are processed by Asaas. INGESTIA does not store the customer's full card number or banking credentials.
6.3. Taxes, credit validity, refund policy, renewal, price adjustment and any excess consumption will follow the Plan and applicable law.
6.4. Non-payment or insufficient balance may result in processing being limited or suspended, while preserving reasonable access for regularization and export where applicable.
7. Availability and changes
7.1. INGESTIA will use commercially reasonable efforts to keep the service secure and available. Maintenance, third-party failures, acts of God, force majeure and events beyond its control may cause unavailability.
7.2. SLAs, service credits and special support apply only when expressly provided for in the Plan or contract.
7.3. Material changes that substantially reduce contracted features will be communicated with reasonable advance notice, except in cases of security urgency, legal obligation or third-party dependency.
8. Security
8.1. The Platform uses TLS in transit, AES-256-GCM encryption for source credentials, tenant segregation, access scoping, auditing and the backup mechanisms described in the DPA.
8.2. No system is absolutely secure. The customer must adopt strong passwords, least privilege, TLS/SSH/allowlists on its sources, and report any suspicious activity to seguranca@ingestia.io.
9. Intellectual property
9.1. INGESTIA and its licensors retain all rights to the Platform's software, interfaces, documentation, trademarks, models, components and improvements.
9.2. Feedback may be used by INGESTIA without identifying the customer and without transferring ownership of Customer Data.
9.3. Aggregated and anonymized metrics may be used for security, capacity and improvement purposes, provided they do not identify the customer or data subjects.
10. Suspension and termination
10.1. The customer may cancel in accordance with the Plan. INGESTIA may suspend access in the event of a security risk, unlawful use, material breach, order from an authority or non-payment, seeking to provide notice and an opportunity to cure where appropriate.
10.2. After termination, the customer may request an export for a period of 30 (thirty) days. Once that period ends, Customer Data will be deleted from active environments within 30 (thirty) days, except for backups in an overwrite cycle, legal obligations and data whose retention is necessary for the exercise of rights.
11. Warranties and liability
11.1. INGESTIA is liable for the legal duties applicable to it. Except for an express warranty, it does not guarantee that the Platform will meet every specific purpose, that AI results will be accurate or that third-party sources will remain available.
11.2. To the extent permitted by law, neither party will be liable for indirect damages, lost profits, loss of opportunity or loss of data that could have been avoided by adequate backup.
11.3. To the extent permitted by law, INGESTIA's total liability related to the service will be limited to the amount paid by the customer in the 12 months preceding the event. This limitation does not apply to willful misconduct, fraud, or breach of confidentiality or data protection where the exclusion is prohibited by law.
12. General provisions
12.1. Communications may take place through the registered e-mail address or through the Platform.
12.2. These Terms may be updated. Material changes will be notified and will take effect on the date indicated, respecting contracts in force and legal rights.
12.3. Brazilian law applies. The courts of Uberlândia/MG are elected as the venue, without prejudice to the venue guaranteed by law in consumer relationships.
12.4. Contact: contato@ingestia.io.